Non-Medical Switching: What Healthcare Providers Can Do to Support Patients

Non-Medical Switching: What Healthcare Providers Can Do to Support Patients

This presentation will focus on non-medical switching. Non-medical switching refers to when a patient’s medication, treatment, or device is switched or dictated by an entity other than a healthcare professional, usually an insurance company. Thousands of patients are non-medically switched every year. A new study found that for patients who had been non-medically switched, 39% of them found that trying to get the medicine that their healthcare team prescribed was too difficult, and simply stopped taking their medication all together. This webinar will cover how healthcare providers can help mitigate the effects of non-medical switching and help patients cope when it happens to them.

Presented on: Tuesday June 11,  1 pm CT, 2 pm EST


Leyla Mansour-ColeLeyla Mansour-Cole

Leyla Mansour-Cole is the Policy Director with the Diabetes Patient Advocacy Coalition (DPAC). In this role, she ensures the patient voice is heard on Capitol Hill as a lobbyist for DPAC, identifies bills and government activities that impact the diabetes community and advises the CEO on appropriate action, and educates others on issues that affect the diabetes community. In 2017, Leyla was a national organizer for the March for Health, a protest march in support of the Affordable Care Act, which occurred in Washington, D.C. and fourteen other cities across the country. Leyla attended American University’s Washington College of Law, where she was a lead attorney in the Disability Rights Law Clinic, a managing editor of the Health Law and Policy Brief, and a co-symposium director of the Health Law and Justice Society. Leyla has been living with type one diabetes since her diagnosis in 1995.





Credits: 1 CEU, Level
CEU Codes:  1080 Legislation / Public Policy,  5190 Diabetes Mellitus (disease), 5400 Case Management (Nutritional Care), 5460 Self-Care Management (Nutritional Care)


  1. Identify non-medical switching and understand what causes it,
  2. Understand the effects that non-medical switching has on their patients, and
  3. Implement learned strategies for dealing with non-medical switching when it happens to their own patients.

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